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ISO 9001 is an internationally recognised standard that defines a systematic control of
business activities to ensure that the needs and expectations of your customers are being met or exceeded. This systematic control, also referred to as ‘quality assurance’ and ‘quality management’, is achieved through controlling processes in your businesses that affect the quality of the products and services your organisation supplies.

A Quality Management system is a documented system put in place to manage processes that affect the quality and consistently delivering what you promise.

It is a business management system – with customer satisfaction being at the forefront.

The System covers planning, documenting, controlling everyday processes within your organisation and audits ensuring you do what you say you do. It is complying with relevant regulatory requirements and reviews to monitor and measure performance while identifying and implementing improvements to processes and systems